Refund and Returns Policy
Last updated: August 10, 2026
We want every Pluto Joint Records purchase to arrive correctly and meet the expectations described on our website. Because we sell both digital music and physical merchandise, different refund rules apply to each product type.
Digital Music Downloads
Digital music purchases are generally final once the download link has been accessed or the download has begun.
We may approve a replacement or refund when:
- You were charged more than once for the same purchase.
- You received the wrong files.
- The downloaded files are corrupted or unusable.
- A technical problem prevents us from delivering the purchased files and we cannot resolve it.
Contact us within 14 days of purchase and include your order number and a description of the issue. Refunds are not normally provided for change-of-mind purchases after the files have been accessed, except where required by law.
Physical Merchandise
Physical merchandise may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unused, unworn, and unwashed.
- In its original condition.
- Returned with its original packaging when applicable.
- Accompanied by the order number or other proof of purchase.
Contact us before returning an item. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. Contact us within seven days if an item is damaged, defective, or incorrect.
Please include your order number, a description of the problem, and clear photographs when applicable. We will review the issue and arrange a replacement or refund when appropriate.
Non-Returnable Items
The following items cannot normally be returned:
- Digital products that have already been accessed or downloaded.
- Personalized, custom-made, or made-to-order products.
- Gift cards.
- Items marked as final sale.
- Items damaged through misuse, improper care, or normal wear.
These restrictions do not affect any rights provided by applicable law.
Exchanges
Contact us if you need a different size or replacement item. Exchanges depend on product availability. In some cases, the fastest option may be to return the original item and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.
Original shipping charges are non-refundable unless the return resulted from an error by Pluto Joint Records. We recommend using a trackable shipping method because we cannot guarantee receipt of a return sent without tracking.
Refunds
We will notify you after receiving and inspecting an approved return.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or card provider may require additional processing time.
Order Cancellations and Shipping Delays
Contact us as soon as possible if you need to cancel a physical merchandise order. We cannot guarantee cancellation once an order has entered fulfillment or shipped.
If we cannot ship within the timeframe stated at checkout, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.
Contact Us
To request assistance, a return, or a refund, email:
Include your order number and the email address used to place the order.